Privacy Policy

This Privacy Policy applies to Pilot India and the following associate companies that operate under the Pilot Group. Where personal information is collected for a specific company, it may be processed by that company for the purposes described in this Privacy Policy.

List of companies under Pilot India:

• Manik Machinery Manufactures Pvt. Ltd.
• G L Brothers
• Manik Radiators Pvt. Ltd.
• PBM Automation Pvt. Ltd.
• Pilot Fluid Technologies Pvt. Ltd.
• Pilot Pneumatics Pvt. Ltd.
• Rails Engineering Works

This Privacy Policy explains how Pilot India collects, uses, stores, processes, shares, and safeguards your personal information when you visit our website www.pilotindia.com, purchase our products, submit enquiries, register as a dealer or distributor, apply for employment, communicate with us, or otherwise interact with our business.

As one of India's leading manufacturers of spray guns, power tools, welding Equipments, Office Products and Airless Spray Systems, we recognize the importance of responsible data handling and are committed to processing personal information in a transparent and lawful manner. We collect only such information as is necessary to provide our products and services, improve customer experience, fulfil contractual and legal obligations, and support our business operations.

By accessing or using our website, you acknowledge that you have read, understood, and accepted the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using our website or providing your personal information.

This Privacy Policy applies to all personal information collected through our website, email communications, telephone conversations, dealer and distributor registration, online purchases, warranty registration, customer support, recruitment activities, social media platforms, and other business interactions with Pilot India.

For the purpose of this Privacy Policy, the following terms shall have the meanings assigned to them below:

"Company", "Pilot", "Pilot India", "Pilot India Group", "we", "our", or "us" means Pilot India, having its registered office at 24, Sona Udyog, Parsi Panchayat Road, Andheri East, Mumbai – 400069, Maharashtra, India.

"Website" means www.pilotindia.com, including all webpages, applications, and online services operated by Pilot India.

"Personal Information" means any information that identifies or can reasonably be linked to an identified or identifiable individual, including but not limited to name, address, email address, telephone number, company details, designation, GST number, IP address, payment-related information, and any other information voluntarily provided by the user.

"Processing" means any operation performed on personal information, including collection, recording, storage, organization, modification, retrieval, consultation, use, disclosure, transfer, sharing, deletion, or destruction.

"User", "you", or "your" means any person who accesses or uses our website or otherwise interacts with Pilot India.

"Dealer" means any authorized business entity registered with Pilot India for the distribution or sale of Pilot India products.

"Distributor" means any organization or business partner authorized by Pilot India to market, distribute, or supply Pilot India products within designated territories.

"Cookies" mean small text files stored on your computer, mobile device, or browser to enhance website functionality, remember preferences, and analyse website usage.

"Third-Party Service Provider" means any external organization engaged by Pilot India to provide services such as website hosting, payment processing, logistics, analytics, customer support, communication platforms, marketing, or other business-related services.

This Privacy Policy applies to all personal information collected, processed, or stored by Pilot India through:

• Our official website (www.pilotindia.com)
• Product enquiry forms
• Contact Us forms
• Dealer and distributor registration forms
• Warranty registration forms
• Career and recruitment applications
• Online purchase transactions
• Customer support requests
• Technical assistance requests
• WhatsApp Business communications
• Email correspondence
• Telephone communications
• Social media interactions
• Trade exhibitions and business events
• Any other lawful business interactions with Pilot India

This Privacy Policy applies to customers, prospective customers, dealers, distributors, suppliers, vendors, consultants, contractors, website visitors, job applicants, and other individuals who provide their personal information to Pilot India.

This Privacy Policy does not apply to third-party websites, applications, or services that may be linked from our website. Users are encouraged to review the privacy policies of such third-party websites before providing any personal information.

Depending upon your interaction with Pilot India, we may collect the following categories of information:

• Personal data: Including name, country, city, email address, phone number, login information (account and password), etc., depending on how you interact with us, such as the website you visit or the products and services you use.
• Business information provided through quotation requests, dealer applications, warranty registrations, service requests, or other enquiries.
• Technical information including IP address, browser type, device information, operating system, website usage data, Internet Service Provider, cookies, session data, date and time of access, pages visited, referral URLs, and clickstream data.
• Transaction and support information relating to orders, warranties, repairs, and customer service interactions, operating system, and device information.
• Recruitment information through application for employment with Pilot India, including resume/curriculum vitae, educational qualifications, employment history, professional certifications, skills and experience, references, interview notes, and other information voluntarily submitted by you.

Pilot India uses cookies and similar technologies to improve the functionality, performance, and security of our website.

Cookies help us:

• Remember your preferences and settings
• Improve website performance and user experience
• Analyse visitor behaviour and website traffic
• Understand how users navigate our website
• Measure the effectiveness of our marketing campaigns
• Enhance website security and prevent fraudulent activity
• Maintain user sessions where applicable

We may also use trusted third-party technologies, including Google Analytics, Google Maps, Meta Pixel, YouTube, and WhatsApp Business integrations, among others. These service providers may collect technical information in accordance with their own privacy policies.

Most web browsers allow users to manage, block, or delete cookies through browser settings. Please note that disabling cookies may affect certain features and functionality of our website.

Pilot India maintains a network of authorized dealers and distributors to market, distribute, and support its products across various regions.

As part of our business relationship, we may collect and process information from existing and prospective dealers and distributors, including: business name, proprietor/director/authorized representative details, business registration documents, GST number, PAN (where applicable), address proof, contact information, bank details (where required), trade references, product preferences, purchase and sales history, service and warranty records, and communication records.

This information is used for:

• Dealer and distributor onboarding
• Verification of business credentials
• Processing orders and quotations
• Warranty administration
• Technical support
• Marketing communications
• Business relationship management
• Compliance with legal and regulatory requirements
• Internal reporting and business analytics

Pilot India takes reasonable measures to protect dealer and distributor information and uses such information only for legitimate business purposes or where required by the Digital Personal Data Protection Act, 2023, and other applicable laws of India.

Pilot India welcomes enquiries regarding its products, services, dealership opportunities, technical specifications, and business collaborations through its website and other communication channels.

When you submit a product enquiry through our website, email, telephone, WhatsApp Business, or any other communication platform, we may collect the following information: full name, company name, designation, email address, mobile number, business address, city, state, and country, product(s) of interest, nature of enquiry, industry segment, and any documents or information voluntarily submitted by you.

The information collected is used for the following purposes:

• Responding to your enquiries
• Providing quotations and pricing information
• Recommending suitable products and solutions
• Providing product demonstrations and technical assistance
• Assigning enquiries to the appropriate sales representative, dealer, or distributor
• Processing requests for catalogues, brochures, and technical documents
• Improving customer service and business operations
• Maintaining records of customer communications

Pilot India retains enquiry information only for legitimate business purposes or as required under the Digital Personal Data Protection Act, 2023, and other applicable laws of India.

Pilot India collects personal information from individuals applying for employment opportunities with the Company.

Information submitted through the Careers section of our website, email, recruitment consultants, or other authorized channels may include: name, contact details, resume/curriculum vitae, educational qualifications, employment history, professional experience, skills and certifications, references, salary information (where voluntarily provided), and any other information relevant for the recruitment process.

This information is used exclusively for:

• Evaluating employment applications
• Conducting interviews and assessments
• Verifying qualifications and employment history
• Communicating with applicants
• Maintaining recruitment records
• Complying with legal and regulatory requirements

Submission of an application does not create any obligation on Pilot India to offer employment.

Where permitted by law, unsuccessful applications may be retained for future employment opportunities unless the applicant requests deletion of such information.

Pilot India may offer online payment facilities for the purchase of products and services through its website or authorized digital platforms.

Payments may be processed through trusted third-party payment service providers, including but not limited to:

• Razorpay
• PayU
• Stripe
• Other authorized payment gateways

When processing online payments, Pilot India does not intentionally store complete credit card numbers, debit card numbers, CVV numbers, UPI PINs, internet banking passwords, or other sensitive payment credentials.

Payment information is processed directly by the respective payment gateway in accordance with its own privacy policy and applicable security standards.

Users are encouraged to review the privacy policies of the respective payment service providers before completing online transactions.

Pilot India provides warranty registration facilities for eligible products.

When registering a product for warranty, we may collect:

Customer name, company name, contact details, product model, serial number, date of purchase, dealer information, invoice details, installation information, and service history.

This information is used to:

• Validate product warranty
• Provide after-sales support
• Process warranty claims
• Maintain service records
• Improve product quality
• Communicate product safety information, service updates, and warranty-related notifications

Warranty registration information may be shared with our authorized service centres, dealers, distributors, and logistics partners solely for warranty administration and customer support purposes.

Pilot India respects your privacy and does not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

Your personal information may be shared only where necessary with:

• Authorized dealers and distributors
• Courier and logistics service providers
• Payment gateway providers
• Banking partners
• Cloud hosting providers
• IT support service providers
• Customer Relationship Management (CRM) service providers
• Marketing and communication service providers
• Auditors
• Legal advisors
• Insurance providers (where applicable)
• Government authorities, regulatory bodies, courts, or law enforcement agencies where disclosure is required under the Digital Personal Data Protection Act, 2023, and other applicable laws of India

Your information may be shared among Pilot Group companies where reasonably necessary to process enquiries, execute orders, provide customer support, administer warranties, recruit personnel, comply with legal obligations, or otherwise conduct legitimate business operations.

In the event of a merger, acquisition, restructuring, sale of assets, or corporate reorganization involving any Pilot Group company, personal information may be transferred to the successor entity, subject to applicable law.

All third-party service providers engaged by Pilot India are expected to maintain appropriate confidentiality and security measures while processing personal information on our behalf.

Pilot India implements reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, alteration, disclosure, misuse, loss, or destruction.

Our security measures include, but are not limited to:

• SSL (Secure Socket Layer) encryption
• Secure servers
• Firewall protection
• Password-protected systems
• Role-based access controls
• Restricted employee access
• Data encryption, where appropriate
• Anti-virus and anti-malware protection
• Network monitoring
• Regular security reviews and updates
• Backup and disaster recovery procedures

Although Pilot India adopts commercially reasonable security practices, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security of information transmitted over the internet.

Pilot Group maintains procedures for identifying, investigating, and responding to suspected personal data breaches. Where required by applicable law, affected individuals and relevant authorities will be notified.

Users are encouraged to take appropriate precautions to protect their login credentials, devices, and personal information.

Pilot India retains personal information only for as long as it is reasonably necessary to fulfil the purposes described in this Privacy Policy or to comply with applicable legal, regulatory, contractual, accounting, and business requirements.

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

Personal information may be retained for purposes including:

• Customer relationship management
• Product warranty administration
• Dealer and distributor management
• Recruitment records
• Financial and accounting compliance
• Taxation requirements
• Legal proceedings and dispute resolution
• Regulatory compliance
• Internal audits
• Business continuity and record management

Upon expiry of the applicable retention period, personal information will be securely deleted, anonymized, or otherwise disposed of in accordance with our internal data retention practices and applicable laws.

Pilot India respects the privacy rights of individuals and is committed to providing reasonable access to personal information in accordance with the Digital Personal Data Protection Act, 2023, and other applicable laws of India.

Subject to applicable legal and regulatory requirements, you may have the right to:

• Request access to the personal information we hold about you
• Request correction or updating of inaccurate, incomplete, or outdated personal information
• Request deletion of your personal information where such deletion is permitted under the Digital Personal Data Protection Act, 2023, and other applicable laws of India
• Withdraw your consent where the processing of personal information is based on your consent
• Request restriction of processing under circumstances permitted by law
• Object to the processing of your personal information where applicable
• Request information regarding the manner in which your personal information has been processed
• Raise concerns or complaints regarding the processing of your personal information

By submitting your personal information through our website or by interacting with Pilot Group, you consent to the collection, processing, storage, and use of your information in accordance with this Privacy Policy, unless another lawful basis for processing applies.

Pilot India may require appropriate identity verification before processing any request to protect your privacy and prevent unauthorized disclosure.

Certain requests may be declined where retention of information is necessary to comply with legal obligations, contractual requirements, regulatory directives, or for the establishment, exercise, or defence of legal claims.

Requests relating to personal information may be submitted using the contact details provided in this Privacy Policy.

The Pilot India website is intended for business users, customers, dealers, distributors, suppliers, and individuals who are at least 18 years of age.

We do not knowingly collect personal information from children below the age of 18 years.

If we become aware that personal information relating to a child has been collected without appropriate parental or legal guardian consent, we will take reasonable steps to delete such information from our records.

Parents or legal guardians who believe that a child has provided personal information to Pilot India may contact us using the details provided in this Privacy Policy.

Our website may contain links to third-party websites, applications, social media platforms, videos, payment gateways, or other online services that are not owned or controlled by Pilot India.

Such links are provided solely for the convenience of our users.

Pilot India does not control, endorse, or assume responsibility for the privacy practices, security measures, content, or policies of any third-party websites or services.

Users are encouraged to review the privacy policies and terms of use of any third-party website before submitting personal information or conducting online transactions.

Pilot India shall not be responsible for any loss or damage arising from the use of third-party websites or services.

All content available on this website, including but not limited to text, photographs, graphics, logos, trademarks, product images, catalogues, technical literature, videos, software, design, layout, and other materials, is the exclusive property of Pilot India or its licensors unless otherwise stated.

No part of this website may be copied, reproduced, distributed, published, modified, transmitted, displayed, or used for commercial purposes without the prior written permission of Pilot India.

Unauthorized use of any intellectual property appearing on this website may result in civil and/or criminal liability under the Digital Personal Data Protection Act, 2023, and other applicable laws of India.

By submitting an enquiry, quotation request, dealer application, distributor application, warranty registration, career application, or any other communication through our website or other communication channels, you acknowledge that Pilot India may contact you regarding your request.

Subject to the Digital Personal Data Protection Act, 2023, other applicable laws of India, and your communication preferences, we may also send you:

• Product updates
• Technical bulletins
• Service notifications
• Warranty information
• Dealer and distributor communications
• Product launch announcements
• Marketing communications
• Event invitations
• Training programme information

You may opt out of receiving promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting Pilot India directly.

Please note that service-related communications, warranty notifications, order updates, invoices, and legally required notices may continue to be sent where necessary.

Pilot India may revise, amend, or update this Privacy Policy from time to time to reflect changes in applicable laws, regulatory requirements, technology, business operations, or our privacy practices.

The revised Privacy Policy shall become effective immediately upon publication on our website unless otherwise stated.

We encourage users to review this Privacy Policy periodically to remain informed about how we collect, use, and protect personal information.

Continued use of our website following any revision constitutes acceptance of the updated Privacy Policy.

If you have any questions, requests, or concerns regarding this Privacy Policy or the processing of your personal information, please contact:

Pilot India is committed to addressing concerns relating to the collection, processing, storage, and use of personal information in a fair and timely manner.

If you have any grievance or complaint regarding this Privacy Policy or our handling of your personal information, you may contact us using the contact details provided above.

Please provide sufficient information to enable us to understand and investigate your concern.

Pilot India will make reasonable efforts to acknowledge and respond to privacy-related complaints within a reasonable period, subject to the complexity of the matter and applicable legal requirements.

This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of India.

Any dispute, claim, or legal proceeding arising out of or relating to this Privacy Policy, the use of the website, or the processing of personal information shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra, India.

Nothing contained in this Privacy Policy shall limit any rights or remedies available to Pilot India under the Digital Personal Data Protection Act, 2023, and other applicable laws of India.

If any provision of this Privacy Policy is held to be invalid, unlawful, or unenforceable by a court or competent authority, the remaining provisions shall continue to remain in full force and effect.

This Privacy Policy constitutes the complete understanding between Pilot India and users regarding the collection, use, disclosure, storage, and protection of personal information through the website and related business interactions.

This Privacy Policy supersedes all previous versions, notices, or statements relating to privacy issued by Pilot India concerning the website.

By using www.pilotindia.com, you acknowledge that you have read, understood, and agreed to this Privacy Policy.